Privacy Policy my11a –
Malaysia Member Personal Data Protection

When you register and use the my11a platform, we collect several categories of personal information to ensure the services we offer run smoothly, securely and in compliance with applicable legal requirements.

Information you provide directly:

• Full name, date of birth, and ID card number for identity verification (KYC) purposes.
• Email address and mobile phone number as primary contact information.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Passwords stored in hashed format – we do not store passwords in plain text.
• Any additional information you provide when contacting our customer support.

Information collected automatically:

• Your IP address, web browser type and device operating system.
• In-platform activity data including games played, session duration and transaction history.
• General location data based on IP address for security and compliance purposes.
• Access logs and technical diagnostic data that help us resolve platform issues.

All data collection is conducted transparently and we do not use any hidden or deceptive methods to obtain your information.

The personal information we collect is used for specific purposes only. my11a adheres to the principle of limited purpose – your data will not be used beyond the stated scope without your consent.

We will not use your data for purposes unrelated to my11a services without first obtaining your explicit consent. If you wish to withdraw consent for any specific purpose, you may do so by contacting our team.

My11a does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where we need to share your information with certain parties to ensure the platform operates properly.

Third parties who may receive your data:

• Payment service provider – to process your deposits and withdrawals safely and efficiently.
• Identity verification service provider – to carry out the KYC process as required by law.
• Technical infrastructure provider – includes cloud computing services that help operate our platform.
• Legal authorities – when required by court order, law, or directive from a legitimate authority.

All third parties working with my11a are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes. We conduct regular reviews of these third parties to ensure they comply with our privacy standards.

We continually invest in the latest security technologies and procedures to protect your personal data from unauthorised access, loss, alteration or accidental disclosure.

Security measures we employ:

• 256-bit SSL Encryption for all data communications between your browser and my11a's servers.
• Hashed password storage using modern cryptographic algorithms – your original password is never stored anywhere.
• Two-factor authentication (2FA) available to all member accounts as an additional layer of security.
• Real-time threat monitoring that automatically detects and blocks suspicious activity.
• Data segregation – financial information is stored separately from general personal data.
• Regular security audits by an independent cybersecurity team to ensure there are no system vulnerabilities.

While we take all reasonable precautions, no digital security system can be guaranteed 100% secure. We therefore also encourage members to take personal measures such as using strong passwords and not sharing login credentials with anyone.

My11a uses cookies and similar tracking technologies to enhance your experience on our platform, understand usage patterns, and ensure the security of your account.

Types of cookies we use:

• Essential cookies – required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance cookies – helps us understand how members use the platform so we can make improvements.
• Functionality cookies – stores your preferences such as language and display settings for a more comfortable experience.
• Analytics cookies – collects anonymised usage statistics to help us improve our services.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the my11a platform.

As a my11a member, you have clear rights regarding your personal data. We are committed to making it easy for you to exercise these rights in a straightforward manner, free from unnecessary obstacles.

To exercise any of the above rights, please contact the my11a customer support team via live chat, available 24/7. We will process your request within 30 working days.

My11a retains your personal data only for as long as necessary for the stated purposes or as required by applicable law.

• Active account data – retained for the duration that your account remains active on the my11a platform.
• Financial transaction records – retained for a minimum of 7 years in accordance with financial reporting and anti-money laundering legal requirements.
• Support communication log – retained for 2 years for reference and dispute resolution purposes.
• Closed account data – general personal data is deleted within 90 days of account closure, except for records that must be retained by law.

Once the defined retention period has expired, your data will be securely deleted or anonymised so that it can no longer be associated with you.

My11a services are strictly for individuals aged 18 and above. We do not knowingly collect or store personal information from individuals under the age of 18.

If we find that we have collected personal data from a minor without verified parental or guardian consent, we will take immediate steps to delete that information and terminate the account in question.

The my11a.win website contains links to other pages within the same domain such as the Promotions, Slot Games and Responsible Gaming.

All pages within the my11a.win domain are subject to this same Privacy Policy. We have no control over the privacy practices of any external website once you leave our domain, and we encourage you to read the privacy policy of any website you visit.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly.

How to contact the my11a privacy team:

• Live Chat: Available 24 hours a day, 7 days a week via the chat button at the bottom of the platform.
• Email: [email protected] – we will respond within 24–48 business hours.

We take every privacy complaint seriously and will investigate and respond to you within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer your complaint to the relevant regulatory authority in your jurisdiction.