Terms and Conditions my11a –
Complete Guide for Malaysia Members

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and my11a ("Platform", "We", "my11a.win"). This document governs your use of the website, mobile app, services, and all content provided by my11a.

By accessing or using any part of the my11a platform — including simply browsing the website without registering — you automatically agree to be bound by these Terms. If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

These Terms should be read together with Privacy Policy and the policy Responsible Gaming ours, which also forms part of the overall agreement between you and my11a.

To use my11a's services, you must fully meet the following eligibility requirements:

• Aged 18 years and above at the time of registration and throughout the period of platform use.
• Not residing in a jurisdiction where participation in online gaming activities is prohibited by local law.
• Having full legal capacity to enter into a binding agreement.
• Never having been suspended or banned from using the my11a platform previously.
• Not representing or acting on behalf of any business entity related to the competing online gaming industry.

My11a reserves the right to request proof of age and identity verification at any time. A KYC (Know Your Customer) process may be required before a withdrawal is approved. Members must provide valid identification documents upon request by our team.

Each individual is only permitted to hold one (1) active account at my11a at any one time. Registering multiple accounts is strictly prohibited and constitutes a serious violation of these Terms.

When registering, you agree to:

• Providing truthful, accurate, current, and complete information as requested in the registration form.
• Updating your information promptly should any changes occur.
• Keeping your username and password confidential and not sharing your login credentials with anyone.
• Notifying my11a immediately if you suspect any unauthorised access to your account.
• Be fully responsible for all activities that occur within your account.

My11a reserves the right to verify a member's identity through a verification process involving document checks. All information provided is subject to Privacy Policy ours and is used solely for account management and legal compliance purposes.

My11a accepts a variety of popular payment methods in Malaysia, including online bank transfers, e-wallets, and other digital payment methods listed on the Deposit ours.

Regarding deposits:

• All deposits are processed in real time or within the timeframe specified by your chosen payment method.
• The minimum deposit amount is as stated on our Deposit page.
• My11a does not charge any processing fees for standard deposits.
• Deposits must be made from an account or payment method registered in the member's own name.

Regarding withdrawals:

• Withdrawal requests are processed within under 30 minutes for standard bank transfer methods on business days.
• All withdrawals must be made to a bank account registered in the name of the my11a account holder.
• Withdrawals to third-party accounts are not permitted under any circumstances.
• My11a reserves the right to request proof of identity verification before approving withdrawals that exceed certain limits.
• Any attempt to withdraw bonus funds that have not yet met the wagering requirements will be automatically rejected.

My11a offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms stated in each promotional offer.

General bonus conditions:

• Every bonus has a wagering requirement that must be met before bonus funds can be converted into withdrawable cash.
• Each member is entitled to the welcome bonus once only.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• My11a reserves the right to cancel any bonus if there is evidence of abuse or fraud in claiming that bonus.
• The validity period of each bonus is as stated in the respective promotional offer.

To view the latest available promotions, please visit the Promotions ours. Specific conditions for each promotion are detailed on that page.

All games available on the my11a platform are subject to their own specific rules. Members are responsible for familiarizing themselves with the rules of each game before playing.

• The outcome of all games is determined by a Random Number Generator (RNG) system that has been independently verified and audited.
• Any game outcome determined by the system is final and cannot be disputed.
• In the event of a technical fault or disruption during gameplay, my11a reserves the right to void the affected round and refund the wagered amount to the member's account.
• The use of third-party software, automated bots, or any unauthorized method to gain an advantage in games is strictly prohibited and may result in immediate account suspension.
• Collusion between players to manipulate game outcomes is a serious violation that will be dealt with firmly.

My11a members are expected to conduct themselves in a responsible, respectful, and lawful manner at all times while using our platform. The following are strictly prohibited:

• Using the platform for any illegal activity, fraud, or money laundering.
• Distributing viruses, malware, or any malicious code through our platform.
• Making any false or misleading claims to the my11a support team.
• Harassing, threatening, or abusing any my11a staff or other members.
• Attempting to access restricted areas of the platform through technical means.
• Registering an account using false information or another person's identity.

My11a reserves the right to investigate any suspicious activity and take appropriate action, including suspending accounts, withholding funds, and reporting such activity to the relevant authorities where necessary.

My11a reserves the right to suspend or terminate any member's account without prior notice if there is reasonable cause to do so, including but not limited to:

• Violation of any condition within these Terms and Conditions.
• Confirmation that the member is under 18 years of age.
• Registration and use of multiple accounts.
• Confirmation of fraudulent activity or money laundering.
• Failure to comply with identity verification requests within the stipulated timeframe.
• Instructions from relevant legal authorities or regulatory bodies.

If your account is suspended for reasons not involving fraud, my11a will process the withdrawal of any legitimate remaining balance once the investigation is complete. In cases of confirmed fraud, my11a reserves the right to withhold all funds in the account.

Members also have the right to close their own account at any time by contacting our customer support team via live chat.

My11a provides its platform on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, we do not guarantee that the service will always be free from technical errors or outages.

My11a shall not be liable for:

• Any losses arising from platform interruptions or unavailability due to technical issues or scheduled maintenance.
• Indirect losses, emotional distress, or damages arising from the use of or inability to use the platform.
• Any losses caused by a member's own disclosure of login credentials to a third party.
• Losses arising from events beyond our control, including third-party internet network disruptions, power outages, or natural disasters.

My11a's maximum liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

My11a is fully committed to promoting a healthy and responsible gaming culture among all our members. We believe gaming should be a source of entertainment, not a financial burden or source of stress.

As part of this commitment, my11a provides the following tools to help members manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Playtime Limit: Limit the time you spend on the platform each day.
• Time-Out: Take a temporary break from the platform whenever you feel the need.
• Self-Exclusion: Option to permanently self-exclude if you feel that gaming activity is negatively impacting your life.

For more information on responsible gaming and available support resources, please visit the Responsible Gaming ours.

The collection, use, and protection of your personal information is governed by Privacy Policy my11a, which forms part of these Terms. By using our platform, you agree to the data processing practices as described in that Privacy Policy.

In short, my11a is committed to:

• Collecting only the information necessary for the stated purpose.
• Protecting your personal data with bank-grade 256-bit SSL encryption.
• Not selling or disclosing your personal information to third parties without your consent, except as required by law.
• Granting you the right to access, correct, or request the deletion of your personal data in accordance with applicable laws.

My11a reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of any material changes via a notice on the website or by email at least 7 days before the changes take effect.

It is your responsibility to review these Terms periodically. The "Updated" date at the top of this document indicates the date of the most recent update. Continued use of the my11a platform after any changes take effect constitutes your acceptance of the revised Terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between both parties before being referred to the appropriate dispute resolution mechanism.